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*No matter what kind of mobile banking method you use, reduce fraud and protect your money by following a few common-sense precautions:
- Set the phone to require a password to power on the device or unlock it.
- Whether you’re using the mobile web or a mobile app, don’t let it automatically log you in to your bank account. Otherwise, if your phone is lost or stolen, someone will have free access to your money.
- Avoid sharing your password, account number, PIN, answers to secret questions or other such information. Don’t save this information anywhere on your handset.
- Immediately tell your bank or mobile operator if you lose your phone.
We need your help to keep your OakStar Bank account information secure. We will never contact you either by phone or by email and ask for:
- Your account information
- Online banking credentials
- PIN numbers
- Security question answers
Commercial customers are encouraged to perform a risk assessment and controls evaluation on all online banking access points on a regular basis.
- Never click on emails notifying you of "compromised" security. These emails are attempts to steal your identity.
- Never answer personal questions over the phone from an incoming (unsolicited) call.
- Never give access to your personal computer to someone who has called you to tell you your computer is compromised. These are not legitimate calls.
- Always shred documents containing personal information.
- If you do inadvertently give your personal information out over the phone or the internet, contact your local branch immediately to let them know your identity has possibly been compromised.
If at any time you believe there is suspicious activity on your account, please contact our customer service department at 417.447.0535 during regular business hours.
If you believe there is suspicious activity associated with your debit card, please contact our customer service department at 417.447.0535 during regular business hours. To report suspicious activity on a debit card during non-business hours please call 800.791.2525.
- Monitor your accounts 24 hours a day, 7 days a week through our Online Banking portal. There is no fee for this service.
- Monitor your accounts 24 hours a day, 7 days a week through our Mobile Banking app. There is no fee for this service.
- Through our Mobile Banking app, you can set Text Banking alerts that will notify you each time a debit card transaction hits your account, each time a check is paid, when deposits are made, and more. There is no fee for this service. Click here to learn more !