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General Bank FAQs

Frequently Asked Questions
Where can I find my routing and account number?
Your routing and account number can be found on our online/mobile banking application under the account you are looking for.

What is the routing number for OakStar Bank?

How do I notify the bank of an address change?
We kindly ask you to visit your nearest branch or contact the Experience Center at 417.447.0535 for further assistance.

How do I close an account?
A signature is required for account closures. We ask you to to visit your nearest OakStar branch or give our Experience Center a call at 417.447.0535 for further assistance to close your account(s).

How do I open an account?
OakStar Bank offers a variety of accounts to fit your unique lifestyle. To learn more about opening an account, we kindly ask you to visit your nearest branch or fill out our secure form on our accounts page to get started.

Who should I contact regarding a general banking question?
You can reach out to our Experience Center at 417.447.0535 or email us at

How do I notify the bank that I will be traveling soon and will be using my debit card in another state/area?
We ask kindly that you call our Experience Center at 417.447.0535 and they will make sure you are all set for your trip!

What do I do if I’ve lost my debit card or if someone has stolen my debit card?
Call us at 417.447.0535 to report the lost or stolen debit card and to order a replacement card. For after-hours support, call 888.263.3370.

How do I reorder checks?
Visit our check ordering platform.

How do I activate my debit card?
In order to activate your debit card, you will just need to call the number on the back of your card and follow the steps for activation or you can call the OakStar Experience Center and talk with a team member at 417.447.0535.

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