Fraud Prevention

Better security starts with you.

Help protect your accounts with a few simple habits that can work alongside our built-in security and make your protection against fraud even stronger.























Just a few simple steps can help strengthen your security.


Secure your devices.

  • Use a passcode, fingerprint, or facial recognition to lock your phone and other devices.
  • Keep your device software up to date with the latest security updates.
  • Avoid storing passwords, PINs, or security question answers on your device.
Contact us right away if:
  • Your phone is lost or stolen.


Review your accounts.

  • Monitor your accounts regularly and enable alerts to stay aware of important activity.
  • Don’t share account information, passwords, PINs, or security answers with anyone.
  • Review account activity regularly and enable alerts to stay informed of important changes.
Contact us right away if:
  • You notice unusual activity on your account.


Stay aware of scams.

  • Fraudsters may use phone calls, emails, or text messages to impersonate trusted organizations.
  • OakStar Bank will never contact you and ask for:
    • Account information
    • Online banking credentials
    • PINs
    • Security question answers
Contact us right away if:
  • If someone claiming to represent OakStar requests this information, end the conversation and contact us directly at 417.447.0535.
 


Monitor your credit.

Review your credit report regularly to spot potential issues early. You can request a free annual credit report and contact the major credit reporting agencies for additional support using the resources below:

  • Equifax: equifax.com | 800.685.1111
  • Experian: experian.com | 888.397.3742
  • TransUnion: transunion.com | 800.916.8800
  • Annual Credit Report: annualcreditreport.com | 877.322.8228






































If something doesn't look right, we're here to help.

If you believe your account has been compromised or you see activity you don’t recognize, contact us immediately at 417.447.0535.






Additional resources:

  • Federal Trade Commission (FTC): ftc.gov
  • Missouri Adult Financial Exploitation Resources (MOSAFE): health.mo.gov
  • Missouri Elder Abuse Hotline: 800.392.0210































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